Warranty and Returns
New or certified refurbished, all our hardware is tested and covered by warranty. Fast delivery to France, Belgium, Switzerland, Spain and the French overseas territories, with clear support if anything goes wrong: buy with confidence.
Our commitments
Everything is under warranty
New and refurbished hardware alike: every product is covered and backed by support in the event of a failure.
Reliable delivery
Average delivery time of 48 hours in France, with delivery also available to Belgium, Switzerland, Spain and the French overseas territories, in packaging designed for safe transport.
Responsive after-sales service
A simple return procedure (RMA) and a team of experts to support you from diagnosis to resolution.
Your hardware warranty
All our hardware comes with a minimum 1-year warranty, whether new or certified refurbished. Depending on the product, the warranty period may be longer: it is stated on each product page.
New hardware
New hardware is covered for at least 1 year and benefits from the Dell manufacturer's warranty. On certain servers, the warranty can be up to 3 years. Statutory warranties also apply (see our General Terms and Conditions of Sale).
Certified refurbished
Every refurbished product is tested and restored to full working order before sale, then covered by a 1-year Hardware-Attitude warranty. The applicable period is shown on the product page.
Extend or renew your warranty
On certain servers, the warranty can be extended up to 5 years. We also offer warranty renewals of 1 to 3 years on servers, to protect your hardware over the long term. Contact us to find out which options are available for your configuration.
Our refurbishment process
Before being offered for sale, every piece of refurbished hardware goes through a rigorous process:
Inspection and diagnostics
Every hardware component is checked.
Functional testing
Power-on and testing to confirm reliability.
Parts replacement
Faulty or worn components are replaced.
Reconditioning
Cleaning and applicable updates (firmware/BIOS).
Data erasure
Secure erasure of all storage media.
Packaging
Careful packing and warranty activation.
What the warranty covers
Covered
Hardware failures and malfunctions occurring under normal conditions of use.
Not covered
Normal wear and tear, consumables, and damage caused by misuse, unauthorised modification, power surges, accidents or disasters, or non-compliant installation.
In addition to the commercial warranty, you benefit from the applicable statutory warranties (conformity and latent defects), under the conditions provided by law and set out in our General Terms and Conditions of Sale.
Delivery
Destinations and lead times
We deliver to mainland France, as well as to Belgium, Switzerland, Spain and the French overseas territories. Other destinations are available on request. The average delivery time is 48 hours, subject to product availability and destination; additional time may apply outside mainland France.
Shipping and costs
Shipping costs are calculated based on the order and destination, and displayed before you confirm your order. Every order is prepared and checked on our premises, then packed to protect the hardware during transport.
Order tracking
You can check your order status from your customer account. Tracking details are sent to you as soon as your order ships.
On receipt: inspect the parcel
On delivery, check the condition of the parcel and that the hardware matches your order in the presence of the carrier. If there is any visible damage or missing item, record specific reservations on the delivery note and notify us promptly. A note such as “subject to unpacking” has no legal value.
Returns and RMA procedure
As our sales are concluded strictly between businesses, the statutory right of withdrawal does not apply. If a product is defective or does not match your order, we handle the return under the applicable warranties. All returns follow the procedure below:
Contact after-sales service
Provide your order number and the reason for the return.
RMA number
You receive a return number and shipping instructions.
Ship the product back
Complete, in its original packaging.
Repair or replacement
After inspection: repair, replacement or refund, as appropriate.
Any return without an RMA number may be refused. Once the returned product has been inspected, the refund or replacement is processed as quickly as possible.
At a glance
| New hardware | Certified refurbished | |
|---|---|---|
| Standard warranty | 1 year min. — up to 3 years on certain servers | 1 year |
| Extension / renewal | Extension up to 5 years · renewal from 1 to 3 years (servers) | — |
| Tested before shipping | — | Yes |
| Statutory warranties | Yes | Yes |
| After-sales procedure | RMA | RMA |
A question about your warranty or a return?
Our after-sales team is here to help, Monday to Friday, 9 am to 6 pm (CET).
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