Frequently asked questions
All the answers to common questions about our products, delivery, warranties and after-sales service. Filter by topic and click a question to expand the answer.
A business customer account lets you track your orders and access your documents. Account required or not: to be completed.
Yes. Our sales are reserved exclusively for professionals (B2B).
Contact our team with the part numbers you need and we will send you a quote promptly. See the Contact page.
Contact our support team as soon as possible: as long as your order has not shipped, changes are usually still possible.
Yes: new and certified refurbished equipment, tested and covered by warranty in both cases.
Equipment that has been inspected, tested and restored to specification before sale, with secure data erasure. Full details of the process on the Warranty and returns page.
Yes: every product is tested, restored to specification and covered by a warranty of at least 1 year. See Warranty and returns.
Our team advises you before you buy to ensure compatibility with your configuration. See the Contact page.
Prices are shown excl. VAT, as is standard practice in B2B. VAT is calculated when you place your order.
Payment methods to be completed (card, bank transfer…).
Payment terms to be completed. Feel free to contact us to discuss them.
To mainland France, as well as Belgium, Switzerland, Spain and the French overseas territories. Other destinations are available on request.
48 hours on average, subject to availability and destination. Details on the Warranty and returns page.
Shipping costs are calculated based on destination and weight, and shown before you confirm your order.
You can check the order status from your customer account, and tracking details are sent to you as soon as it ships.
At least 1 year on all equipment, new or refurbished. On selected servers, up to 3 years, extendable up to 5 years and renewable for 1 to 3 years. See Warranty and returns.
Contact our support team to obtain a return authorization number (RMA) and instructions. Full procedure on Warranty and returns.
Yes: storage media in refurbished products undergo secure erasure during refurbishment. Certificate on request: to be confirmed.
As our sales are concluded between businesses, the consumer right of withdrawal does not apply. Returns cover defective or non-conforming products, through the RMA procedure.
Submit a return request (RMA) to our support team, who will send you the shipping instructions. See Warranty and returns.
Dell server hardware specialists since 2007, offering new and certified refurbished equipment. Learn more: About us.
By phone on 01 60 01 12 53 or by email at contact@hardware-attitude.com, Monday to Friday, 9 am to 6 pm (CET). See the Contact page.
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Dell Technologies
Partner Shipping 24/48h 01 60 01 12 53 Secure payment
Partner Shipping 24/48h 01 60 01 12 53 Secure payment